Frequently Asked Questions
Gahmen say, we do. The Projector and Intermission Bar will be closed from 27 March until further notice.
THE PROJECTOR MERCHANDISE
1) Single Ticket Vouchers + 10 Ticket Gift Packs: Self Collection at The Projector after we reopen
2) Tote Bags (Projector Tote & Golden Tote): Self-collection at The Projector after we reopen. If you require urgent delivery of your tote bag order (additional delivery fees will apply)., drop us a note at firstname.lastname@example.org after you've made your purchase and we will be in touch. As printing production services can only resume after 2nd June, please note deliveries will commence after we receive our tote bag supplies.
3) Adopt-A-Seat: Stencilling will be completed approximately 3 to 4 weeks after we reopen. We'll take a picture of your stencilled seat(s) and email you once it's ready. If you've missed our email to complete the form to fill in your stencil text details (after you've paid), please do so HERE.
For online purchases of movies that are cancelled, you will automatically receive refunds within two weeks. If you have purchased tickets at our box office, keep your tickets and drop by the box office when we reopen to get your money.
THE PROJECT MEMBERS
We'll be extending the validity of your membership based on the duration of the enforced closure. So don't panic if your membership expired during the circuit breaker. We'll effect the extension automatically within two weeks of re-opening.
THE PROJECTOR VOUCHERS: If you are holding on to movie vouchers, we will extend it based on the duration of enforced closure. Just drop by the box office when we reopen and we'll get you sorted.
Meanwhile if you are looking for ways to support us during this period of closure, please consider buying our merch at https://theprojector.sg/gifts. We will love you for a long long time.
You can also check out our films available on demand at: https://theprojector.sg/themes/now-on-vod/.
For any other matters, holler us at: email@example.com
In the meantime, stay safe, wash your hands and be kind.
Sorry We'll Miss You,
The Projector Peeps
Please refer to 'Find Us' for a map location and detailed instructions. Note that we’re in Golden Mile Tower not Complex. If you’re walking in, do take the lifts in the front of the building next to the Taxi Drop-off point to avoid navigating through the labyrinth that is Golden Mile Tower! If you are driving, please park at Level 5 – the doorway up a short flight of stairs at the carpark leads directly into our cinema. Look out for the murals on the wall!
Please refer to the map on 'Find Us'. Click on the bus-stop points on the map.
Nicoll Highway Station on Circle Line (5 min)
Lavender Station on East-West Line (13 min)
Bugis Station on East-West Line and Downtown Line (13 min)
Please refer to 'Find Us' for a map location.
Our box office opens 7 days a week:
Monday to Friday 6.00pm – 8.30pm
Sat/Sun/Public Holidays from 1.00pm – 8.30pm.
Intermission Bar opens 7 days a week:
Monday to Friday 5.00pm – 11.00pm
Sat/Sun/Public Holidays from 1.00pm – 11.00pm.
$13.50 for Standard
$11.50 for Concession – Seniors (55 and above), Students, National Servicemen (NSF), Persons with Disabilities and Domestic Helpers.
Simply show us your IC / Student ID / Sg Enable Transport Concession Card / SADeaf Hearing Help Card / Work Permit at our Box Office for us to verify your identity, and you’re all set!
At the Box Office, we accept Cash, Credit card (Master, Visa & Amex), PayWave, NETS and Grabpay.
Online bookings can be done through Credit card.
Kids that are more than 0.9m in height will require a concession priced ticket ($11.50) to be admitted to any movie.
Unfortunately, infants in arms will not be permitted entry except for specially organized screenings for parents with toddlers…stay tuned!
Nope. After successfully booking online, you may show your e-Ticket to our ushers at the door (after you purchase your food and drinks from Intermission Bar, of course!)
Except for special screenings and events, our general release showtimes will be updated every Tuesday for the upcoming week. You can make a booking as long as the film/event shows up on our website!
While we have been gracious in allowing refunds and exchanges for online bookings in the past (there was never such practice in any of the other cinemas), we will no longer entertain such requests any further simply because it is time-consuming and frankly, not our fault.
But if you must exchange them, we will consider your request on a case-by-case basis at our box office. Please come before the start of the film that you originally booked as we cannot swap tickets of films that have already started playing.
It’s only free seating at The Projector! Doors open 10 minutes before the film is scheduled to start, so please come early to grab your preferred seat.
There are times when you don’t receive a ticket confirmation. Please don’t panic. Once the Payment Express transaction is a success, your name and email will most likely be reflected in our ticketing system. Simply turn up before the screening with your name and our Box Office staff will settle the rest.
Everyone loves discounts! We have a 10 Tickets Gift Pack on sale at our Box Office for $105, valid for a year! That’s a $3 saving per ticket, which works out to $30 savings in total! Do note that the Gift Pack must be purchased and used in person at our Box Office only.
Please refer to the 'Gifts' page for more information on the conditions of the 10 tickets gift pack. Please read the Terms and Conditions carefully before deciding to purchase the gift pack. Any dispute about our redemption policies will be disregarded.
Fan Club Perks include 4 free tickets, $2 off regular ticket prices (that works out to $11.50 per ticket), 10% off at the Intermission Bar and other cool, member-exclusive stuff like merch giveaways, preview screenings and more!
We also have a Student Club and a Senior Club which entitles you to the same perks but with $2 off concession prices instead (which works out to $9.50 per ticket)!
For more information, refer to our 'Membership' page
Please read the Terms and Conditions carefully before you make an informed decision on which Loyalty Programme product to purchase. Any dispute about our redemption policies will be disregarded.
HELP! I'm a Fan Club / Student Club / Senior Club member and I can't figure out how to redeem my shizz :(
Step-by-step instructions on Membership Logins and Redemptions here
Unfortunately our cinemas are cooled by central air conditioning and we are unable to control their temperature! So we recommend you bring a sweater along when you visit our cinema!
For sure! Intermission Bar serves a whole variety of nibbles from popcorn and nachos to heartier fare like grilled sandwiches and sliders with fries. We’ve got draft beer, coffee and wine to go along with it. Only food and drinks from Intermission Bar is allowed in the cinema halls! Check out “INTERMISSION BAR” for more information.
Only Intermission Bar at the cinema foyer and the Blue Room cinema hall is accessible by wheelchair. Both have step-free access on the 5th floor itself.
Golden Mile Tower taxi stand has a flight of steps leading up to the lift lobby. So to avoid that, you will need to head up the ramp at the unloading bay towards the security counter at the office tower, and then proceed through the shopping mall to the cinema's lift lobby (i.e next to the taxi stand) and take the lift up to Level 5.
If you are parking on Level 5, please note that there are also stairs from the 5th floor carpark to the cinema lobby.
Our cinema's Green Room and Redrum theatres are not wheelchair-friendly as there are two flights of stairs from each theatre's entrance (approx 25 - 30 steps) to the seating areas. If you have someone to carry you up the stairs and onto the middle landing of the theatre (also the best viewing spot in the hall), we'd be happy to let you in before the rest of the audience - please drop us an email at firstname.lastname@example.org to let us know and arrive at least 20 mins in advance of the stated showtime.
Please note wheelchair accessible toilets are only available at Level 1 of Golden Mile Tower. Enter glass doors at the main entrance (taxi/buses drop off point), head straight till you see a sundry shop selling snacks, turn right and toilets are located at the end of that corridor.
Please refer to our “Films and Events” to see our selection of current films.
I’m afraid not – but at least you don’t have to wear those dorky glasses!
I’m afraid not – we’re still bound under IMDA’s rules and regulations :(
You can check each film’s webpage, under the subheading “Language”. If it has subtitles, it will be stated there. If you are unsure, please free to email and check with us at email@example.com.
If you turn 21 by the date of the R21 screening that you are going for, then yes, you can. We check IDs at the door; underage persons will be turned away and offered refunds at the box office. The same applies for 18 year olds and M18 films, and 16 year olds and NC16 films.
Film acquisition is not a straightforward process – it’s tedious as hell. We appreciate your input and will do our best to look into it but no promises!
Yes! Please drop us an email at firstname.lastname@example.org for inquiries.
We are on the constant look out for enthusiastic and committed volunteers with a good working attitude. Volunteer positions are mainly for running front-of-house and box office operations but we are also open to other ways you can contribute.
Drop us an email at email@example.com with your CV, and let us know why you’re interested and how you can contribute to the team!
We are a very lean team and we run all aspects of the cinema besides replying queries through email. Please do bear with us, we endeavour to respond to inquiries within the next day.
Sorry, we don't have a telephone number. We address all queries through our email: firstname.lastname@example.org.