Frequently Asked Questions

Direction
Opening Times
Ticketing
Membership & Gifts
Venue Related
Film Related
Other Stuff
  • How do I get to The Projector?

    Please refer to 'Find Us' for a map location and detailed instructions. Note that we’re in Golden Mile Tower not Complex. If you’re walking in, do take the lifts in the front of the building next to the Taxi Drop-off point to avoid navigating through the labyrinth that is Golden Mile Tower! If you are driving, please park at Level 5 – the doorway up a short flight of stairs at the carpark leads directly into our cinema. Look out for the murals on the wall!

  • What buses can I take to the projector?

    Please refer to the map on 'Find Us'. Click on the bus-stop points on the map.

  • What are the nearest MRT stations?

    By Foot:

    Nicoll Highway Station on Circle Line (5 min)

    Lavender Station on East-West Line (13 min)

    Bugis Station on East-West Line and Downtown Line (13 min)

    Please refer to 'Find Us' for a map location.

  • What time does your box office open?

    Our box office opens 7 days a week:

    Monday to Friday 6.00pm – 8.30pm

    Sat/Sun/Public Holidays from 1.00pm – 8.30pm.

  • What time does Intermission Bar open?

    Intermission Bar opens 7 days a week:

    Monday to Friday 5.00pm – 11.00pm

    Sat/Sun/Public Holidays from 1.00pm – 11.00pm.

  • How much do tickets cost?

    $13.50 for Standard

    $11.50 for Concession – Seniors (55 and above), Students, National Servicemen (NSF), Persons with Disabilities and Domestic Helpers.

    Simply show us your IC / Student ID / Sg Enable Transport Concession Card / SADeaf Hearing Help Card / Work Permit at our Box Office for us to verify your identity, and you’re all set!

  • What payment methods do you accept?

    At the Box Office, we accept Cash, Credit card (Master, Visa & Amex), PayWave, NETS and Grabpay.

    Online bookings can be done through Credit card.

  • Do I need a ticket for my child?

    Kids that are more than 0.9m in height will require a concession priced ticket ($11.50) to be admitted to any movie.

    Unfortunately, infants in arms will not be permitted entry except for specially organized screenings for parents with toddlers…stay tuned!

  • Can I book tickets online?

    Head over to our Films and Events to book tickets for movies you would like to see. Click on the photo of the film for “More Info”. Then the timings of the films should load next to its summary. Then click on a preferred timing and follow the instructions!

  • Do I need to pick up tickets I bought online at the cinema?

    Nope. After successfully booking online, you may show your e-Ticket to our ushers at the door (after you purchase your food and drinks from Intermission Bar, of course!)

  • How far in advance can I book?

    Except for special screenings and events, our general release showtimes will be updated every Tuesday for the upcoming week. You can make a booking as long as the film/event shows up on our website!

  • How can I cancel or make changes to my booking?

    While we have been gracious in allowing refunds and exchanges for online bookings in the past (there was never such practice in any of the other cinemas), we will no longer entertain such requests any further simply because it is time-consuming and frankly, not our fault.



    But if you must exchange them, we will consider your request on a case-by-case basis at our box office. Please come before the start of the film that you originally booked as we cannot swap tickets of films that have already started playing.

  • Can I select seats? / I can't find my seat number!

    It’s only free seating at The Projector! Doors open 10 minutes before the film is scheduled to start, so please come early to grab your preferred seat.

  • I did not receive any ticket confirmation!

    There are times when you don’t receive a ticket confirmation. Please don’t panic. Once the Payment Express transaction is a success, your name and email will most likely be reflected in our ticketing system. Simply turn up before the screening with your name and our Box Office staff will settle the rest.

  • Can I buy gift cards?

    Everyone loves discounts! We have a 10 Tickets Gift Pack on sale at our Box Office for $105, valid for a year! That’s a $3 saving per ticket, which works out to $30 savings in total! Do note that the Gift Pack must be purchased and used in person at our Box Office only.

    Please refer to the 'Gifts' page for more information on the conditions of the 10 tickets gift pack. Please read the Terms and Conditions carefully before deciding to purchase the gift pack. Any dispute about our redemption policies will be disregarded.

  • Do you have memberships?

    Yes!

    Fan Club Perks include 4 free tickets, $2 off regular ticket prices (that works out to $11.50 per ticket), 10% off at the Intermission Bar and other cool, member-exclusive stuff like merch giveaways, preview screenings and more!

    We also have a Student Club and a Senior Club which entitles you to the same perks but with $2 off concession prices instead (which works out to $9.50 per ticket)!

    For more information, refer to our 'Membership' page

    Please read the Terms and Conditions carefully before you make an informed decision on which Loyalty Programme product to purchase. Any dispute about our redemption policies will be disregarded.

  • HELP! I'm a Fan Club / Student Club / Senior Club member and I can't figure out how to redeem my shizz :(

    Step-by-step instructions on Membership Logins and Redemptions here

  • Why is it so cold?

    Unfortunately our cinemas are cooled by central air conditioning and we are unable to control their temperature! So we recommend you bring a sweater along when you visit our cinema!

  • Can I hire the cinema?

    Yes you can! Please head over to our “VENUE HIRE” page for more information or drop us an email at hire@theprojector.sg.

  • Can I buy food at the cinema?

    For sure! Intermission Bar serves a whole variety of nibbles from popcorn and nachos to heartier fare like grilled sandwiches and sliders with fries. We’ve got draft beer, coffee and wine to go along with it. Only food and drinks from Intermission Bar is allowed in the cinema halls! Check out “INTERMISSION BAR” for more information.

  • Is the venue wheelchair accessible?

    Only Intermission Bar at the cinema foyer and the Blue Room cinema hall is accessible by wheelchair. Both have step-free access on the 5th floor itself.

    To find accessible screenings / events at our cinema, you can visit our "ACCESSIBILITY FOR FILMS" page or "ACCESSIBILITY FOR EVENTS" page.

    Golden Mile Tower taxi stand has a flight of steps leading up to the lift lobby. So to avoid that, you will need to head up the ramp at the unloading bay towards the security counter at the office tower, and then proceed through the shopping mall to the cinema's lift lobby (i.e next to the taxi stand) and take the lift up to Level 5.

    If you are parking on Level 5, please note that there are also stairs from the 5th floor carpark to the cinema lobby.

    Our cinema's Green Room and Redrum theatres are not wheelchair-friendly as there are two flights of stairs from each theatre's entrance (approx 25 - 30 steps) to the seating areas. If you have someone to carry you up the stairs and onto the middle landing of the theatre (also the best viewing spot in the hall), we'd be happy to let you in before the rest of the audience - please drop us an email at info@theprojector.sg to let us know and arrive at least 20 mins in advance of the stated showtime.

    Please note wheelchair accessible toilets are only available at Level 1 of Golden Mile Tower. Enter glass doors at the main entrance (taxi/buses drop off point), head straight till you see a sundry shop selling snacks, turn right and toilets are located at the end of that corridor.

  • What kind of movies will you show?

    Please refer to our “Films and Events” to see our selection of current films.

  • Will you have 3D movies?

    I’m afraid not – but at least you don’t have to wear those dorky glasses!

  • Will you show banned films?

    I’m afraid not – we’re still bound under IMDA’s rules and regulations :(

  • Does this film have subtitles?

    You can check each film’s webpage, under the subheading “Language”. If it has subtitles, it will be stated there. If you are unsure, please free to email and check with us at info@theprojector.sg.

  • I turn 21 this year. Can I watch an R21 film?

    If you turn 21 by the date of the R21 screening that you are going for, then yes, you can. We check IDs at the door; underage persons will be turned away and offered refunds at the box office. The same applies for 18 year olds and M18 films, and 16 year olds and NC16 films.

  • Can you bring in this film please?

    Film acquisition is not a straightforward process – it’s tedious as hell. We appreciate your input and will do our best to look into it but no promises!

  • Can I advertise with the cinema?

    Yes! Please drop us an email at info@theprojector.sg for inquiries.

  • Can I volunteer?

    We are on the constant look out for enthusiastic and committed volunteers with a good working attitude. Volunteer positions are mainly for running front-of-house and box office operations but we are also open to other ways you can contribute.

    Drop us an email at info@theprojector.sg with your CV, and let us know why you’re interested and how you can contribute to the team!

  • Why are you not responding to my emails immediately?

    We are a very lean team and we run all aspects of the cinema besides replying queries through email. Please do bear with us, we endeavour to respond to inquiries within the next day.

  • Do you have a telephone number?

    Sorry, we don't have a telephone number. We address all queries through our email: info@theprojector.sg.