Frequently Asked Questions
THE FINAL DIRECTOR’S CUT: The Projector Announces Closure Amidst Challenging Cinema and F&B Landscape in Singapore
Singapore, 19 August 2025 — Singapore’s beloved independent cinema and arts venue, The Projector, will enter voluntary liquidation after a decade of championing alternative films, local creativity, and community-led programming.Since opening its doors in 2014, The Projector has been more than a place to watch movies — it has been a cultural and events space where artists, filmmakers, and audiences gathered to experience cinema, creativity in its various forms and engage with diverse communities.
From showcasing award-winning independent films to hosting film festivals, like the Singapore International Film Festival, the European Film Festival, Pink Screen, poetry slams, vintage markets, and charity fundraisers, The Projector has remained committed to broadening the definition of cinema and a community space in Singapore.However, the realities of the cinema industry have been increasingly unforgiving.
Rising operational costs, shifting audience habits, and the global decline in cinema attendance have made sustaining an independent model in Singapore especially challenging. These pressures have been compounded by the broader realities of operating in the arts and culture sector in Singapore, where independent ventures navigate limited resources while contributing to the country’s evolving cultural landscape.The Projector’s operations will cease on 19 August 2025, immediately following this announcement.
We are deeply grateful to everyone who has supported The Projector - patrons, members, partners, collaborators and friends. It has been our privilege to share films, events, and memories with you over the years.
We wish we had better news, but because the company will be placed into liquidation, we’re not able to issue refunds directly. Instead, you may file a claim with the nominated liquidator. Details of this process will be sent to you by email.
If you did not receive an email from us by 19 August 2025, please contact general@a8ile.com
What happens to my membership?
All memberships will end as of 19 August 2025.
Will I receive a refund for the unused portion of my membership?
As The Projector will be placed into liquidation, refunds cannot be issued directly. You may file a claim with the nominated liquidator. Details of this process will be sent to you by email.
If you did not receive an email from us by 19 August 2025, please contact general@a8ile.com
Who can I contact for media enquiries?
All press queries should be directed to press@theprojector.sg. Please note that staff are unable to comment individually.
Q: Will someone respond if I email info@theprojector.sg?
No — this inbox is no longer monitored. Please refer to this FAQ for information.
All affected creditors will receive an email and/or letter with contact details and instructions on how to file their claims.
Should you have any queries pertaining to your claim, please contact general@a8ile.com
Unfortunately not, the cinema will be closed from 19 August 2025 :(
Seating in halls are based on ALLOCATED SEATING* (unless stated on the website it is free seating for special events).
- Please book all tickets in a single transaction if you're watching with a group.
Projector Members
- Projector members please use the multi-member booking feature if you want to sit together with fellow members. Visit HERE for instructions.
- To request for your Projector Member Card Number to facilitate multi-member booking feature, please email us at info@theprojector.sg
REDRUM hall (at The Projector, Golden Mile Tower) seating notes:
- Rows L, M, N are Beanbag seats, select "BEANBAG" ticket if you want this type of seat
There are times when you don’t receive a ticket confirmation. If you don't find it in your spam box, please don’t panic. Please write in to email: info@theprojector.sg and inform us.
PROJECTOR FAN/STUDENT/SENIOR CLUB MEMBERS: You MUST LOG IN to your account to be able to redeem your free member tickets or purchase discounted member tickets
>> Visit HERE for redemption instructions.
>> Member free tickets may not be applicable for all shows, so please check the film page on our website. We will indicate if Member Free Tickets do not apply.
You can now redeem your gift voucher for a movie ticket online by choosing the 'Gift Voucher Exchange' ticket item at the movie ticketing page.
- Select the GIFT VOUCHER EXCHANGE ticket type at the movie transaction page
- Select the number of vouchers you would like to redeem for that movie session and continue with the transaction.
- Complete the transaction as per usual.
- You will receive an e-ticket as usual
- On the day of your show, BRING ALONG YOUR VOUCHER. Present the e-ticket to the Box Office staff and exchange the voucher for a physical movie ticket.
- Use the physical movie ticket to enter the hall. You CANNOT enter the hall with the e-ticket only.
- Refer to our detailed tutorial HERE on the voucher redemption process.
Alternatively you can also visit our Projector box office in person to redeem your vouchers for movies
*Gift Vouchers are not applicable for all movies, so please check the movie web page. We will indicate if vouchers are not valid for the screening.
To redeem your movie tickets online using your e-gift card, visit this GUIDE HERE.
*E-Gift card redemption NOT applicable for Projector Plus movies.
E-Gift card redemption in person applicable for movie tickets & merchandise at the Projector Box Office, and Food & Beverage at Intermission Bar.
*From 17 April, the following ticket prices list below will be effective.
*Please refer to "Important Cinema Announcements" FAQ category for more information about the ticket price adjustment.
WEEKDAYS (Wed & Thurs)
Standard - $12.00 - $13.00
Concession (Student/Senior/NSF/Persons with disabilities) - $7.00
Projector Fan Club Member - $10.00 - $11.00
Projector Student/NSF/Senior Club Member - $7.00
WEEKENDS (Fri/Sat/Sun), Eve of Public Holiday & Public Holiday:
Standard - $16.50 - $17.50
Concession (Student/NSF/Senior/Persons with disabilities) - $16.50 - $17.50
Projector Fan Club Member - $14.50 - $15.50
Projector Student/NSF/Senior Club Member - $14.50 - $15.50
Our ticket prices are structured in differentiated tiers to account for the varying costs of screening different films. Some movies have higher licensing fees or specific pricing requirements set by the distributor, which means we adjust ticket prices accordingly. This tiered approach allows us to continue offering a diverse selection of films while managing rising operational costs.
Prices may differ from the prices listed above for special event screenings or festivals, so please check the individual film webpage.
The film webpage will also indicate if Projector Club Member free/discounted tickets are not applicable for that screening
All concession ticket holders will need to present their NRIC / Student ID / NDSF ID / Sg Enable Transport Concession Card / SADeaf Hearing Help Card / Work Permit at the cinema hall entrance to verify your identity for entry.
---
$2.00 booking fee applies for online transactions. Note: per transaction made (not per ticket).
Important Notes
- Any paid transactions (i.e. tickets with a $ value) - $2.00 booking fee applies
At the Box Office, we accept Credit card (Master & Visa) and PayWave.
Online bookings can be done through Credit card (Master, Visa only).
*We do NOT accept Cash payments at the box office and bar.
Kids that are more than 0.90m in height will require a concession priced ticket to be admitted to any movie.
Unfortunately, infants in arms will not be permitted entry except for specially organized screenings for parents with toddlers.
If you turn 21 by the date of the R21 screening that you are going for, then yes, you can. We check IDs at the door; underage persons will be turned away.
As of Jan 2024, Refunds will not be allowed for audience members who fail to meet the minimum age requirement.
Ratings for films will be displayed on film pages as soon as they are available. If in doubt, do email info@theprojector.sg ahead of time.
The same applies for 18 year olds and M18 films, and 16 year olds and NC16 films.
For more information on film classification ratings, you may find out more here.
Except for special screenings and events, our general release showtimes will be updated every Tuesday for the upcoming week. You can make a booking as long as the film/event shows up on our website!
- Unless you are a Projector Gift Voucher holder, you do not need to queue at the box office on-site to print out a physical ticket. Simply show your booking confirmation/e-ticket on your mobile device to our ushers at the door, when the cinema hall is ready for seating. Doors will open at least 20mins before screening time. Please enter the cinema hall once doors are open. Please do not linger at the foyer unless you have a table.
- For Projector Gift Voucher holders who have redeemed a voucher online:
- Arrive at the cinema at least 15 minutes before your showtime.
- Bring your voucher with you. You will need to present this e-ticket and exchange the voucher for a physical movie ticket at the box office. You cannot enter the cinema hall with the e-ticket only.
- Unless you are a Projector Gift Voucher holder, you do not need to queue at the box office on-site to print out a physical ticket. Simply show your booking confirmation/e-ticket on your mobile device to our ushers at the door, when the cinema hall is ready for seating. Doors will open at least 20mins before screening time. Please enter the cinema hall once doors are open. Please do not linger at the foyer unless you have a table.
While we have been gracious in allowing refunds and exchanges for online bookings in the past (there was never such practice in any of the other cinemas), we will no longer entertain such requests any further simply because it is time-consuming and frankly, not our fault.
But if you must exchange them, we will consider your request on a case-by-case basis in person at our box office. Please come at least 30min before the start of the film that you originally booked as we cannot swap tickets of films that have already started playing.
You can only swap tickets to films that are currently on sale, and for the same ticket value, and within the same venue only. (i.e you cannot swap tickets for movies at another location)
All shows in our halls are ALLOCATED seating unless stated otherwise on the ticketing page. So when you book tickets, you will be able to select your seats.
Our operation hours are-
Weekdays (Mon-Tues): Closed
Weekdays (Wed - Fri): 4.00pm - 8.30pm
Weekends & PH: 1.00pm - 8.30pm
The Box Office opens at 3.40pm on weekdays (Wed-Fri) and 12.40pm on weekends and public holidays.
Please refer to 'Find Us' for a map location and detailed instructions. Note that we’re in Golden Mile Tower NOT Complex. If you’re walking in, do take the lifts in front of the building next to the Taxi Drop-off point to avoid navigating through the labyrinth that is Golden Mile Tower!
If you are driving, you can park at Level 5 of Golden Mile Tower. Look for the murals on the wall at the corner of the carpark, and you'll see a short flight of steps that leads directly into our cinema.
Please refer to the map on 'Find Us'. Click on the bus-stop points on the map.
By Foot:
Nicoll Highway Station on Circle Line (5 min)
Lavender Station on East-West Line (13 min)
Bugis Station on East-West Line and Downtown Line (13 min)
Please refer to 'Find Us' for a map location.
We are a very lean team and we run all aspects of the cinema besides replying queries through email. Please do bear with us, we endeavour to respond to inquiries within two work days.
Sorry, we don't have a telephone number. We address all queries through our email: info@theprojector.sg.
Seating in halls are based on allocated seating unless indicated on our film/event webpage. If you are not required to select a seat during the ticket check out process, then that means the film screening/event is free seating.
Please book all tickets in a single transaction if you're watching with a group.
Projector Members, please use the multi-member booking feature if you want to sit together with fellow members. Visit HERE for instructions.
- To request for your Projector Member Card Number to facilitate multi-member booking feature, please email us at info@theprojector.sg
- REDRUM hall seating notes:
-Select BEANBAG tickets and choose from rows L, M, N if you want Redrum beanbag seats.
- Row K is sofa seats - these seats will only be sold in pairs.
Only the Redrum hall at Golden Mile Tower has beanbag options for seating. The Greenroom and Blueroom do not have beanbags.
You can check which movie the hall is assigned to at the ticketing check out page.
REDRUM hall seating notes:
-Select BEANBAG tickets and choose from rows L, M, N if you want Redrum beanbag seats.
- Row K is sofa seats - these seats will only be sold in pairs.
AT GOLDEN MILE TOWER LOCATION:
Only Intermission Bar at the cinema foyer and the Blue Room cinema hall is accessible by wheelchair. Both have step-free access on the 5th floor itself.
To find accessible screenings / events at our cinema, you can visit our "ACCESSIBILITY FOR FILMS" page or "ACCESSIBILITY FOR EVENTS" page, and choose the "Wheelchair Friendly" button, to view the respective films/events that are showing in the Blue Room cinema hall.
IMPORTANT! Only Row A in Blue Room is wheelchair accessible, do not book tickets for the other rows.
Golden Mile Tower (GMT) taxi stand/drop-off point has a flight of steps leading up to the lift lobby. So to avoid that, you will need to head up the ramp at the unloading bay towards the security counter at the office tower, and then proceed through the shopping mall to the cinema's lift lobby (i.e next to the taxi stand) and take the lift up to Level 5.
If you are parking on Level 5, please note that there are also stairs from the 5th floor carpark to the cinema lobby.
The Green Room and Redrum cinema halls are NOT wheelchair-friendly as there are two flights of stairs from each theatre's entrance (approx 25 - 30 steps) to the seating areas. If you have someone to carry you up the stairs and onto the middle landing of the theatre (also the best viewing spot in the hall), we'd be happy to let you in before the rest of the audience - please drop us an email at info@theprojector.sg at least one day in advance of the show to inform us, and arrive at least 30 mins in advance of the stated showtime.
*Note: wheelchair accessible toilets are only available at Level 1 of Golden Mile Tower. Enter via glass doors at the shopping mall entrance (next to the taxi stand), go straight till you see a sundry shop selling snacks, turn right and wheelchair accessible toilets are located at the end of that corridor.
For further queries, please email: info@theprojector.sg
Yes you can! Please head over to our “VENUE HIRE” page for more information or drop us an email at hire@theprojector.sg.
Yes! Please drop us an email at info@theprojector.sg for inquiries.
For sure! Intermission Bar (Golden Mile Tower) serves a whole variety of nibbles from popcorn and nachos to heartier fare like grilled sandwiches, juicy hawt dogs and fries. We’ve got draft beer, coffee and wine to go along with it.
Only food and drinks from Intermission Bar are allowed in the cinema halls!
Check out “INTERMISSION BAR” for more menu information.
If you turn 21 by the date of the R21 screening that you are going for, then yes, you can. We check IDs at the door; underage persons will be turned away.
As of Jan 2024, Refunds will not be allowed for audience members who fail to meet the minimum age requirement.
Ratings for films will be displayed on film pages as soon as they are available. If in doubt, do email info@theprojector.sg ahead of time.
The same applies for 18 year olds and M18 films, and 16 year olds and NC16 films.
For more information on film classification ratings, you may find out more here.
We release our weekly schedule for movie releases every Tuesday on our website!
Unfortunately our cinema halls are cooled by central air conditioning and we are unable to control their temperature! So we recommend you bring a sweater along when you visit our cinema!
You can check each film’s webpage, under the subheading “Language”. If it has subtitles, it will be stated there. If you are unsure, please free to email and check with us at info@theprojector.sg.
You can also visit our films accessibility page, and choose the Closed Captions or English or Chinese subtitles button to see which films have these respective options.
Please refer to our “ALL FILMS” to see our selection of current films.
I’m afraid not – but at least you don’t have to wear those dorky glasses!
I’m afraid not – we’re still bound under IMDA’s rules and regulations :(
Film acquisition is not a straightforward process – it’s tedious as hell. We appreciate your input and will do our best to look into it but no promises!
We are temporarily pausing new Membership purchases to review our offerings.
For existing members, please refer to our FAQs. If you've queries on your benefits and T&Cs, please write to info@theprojector.sg. We apologise for any inconvenience caused.
Yes!
Fan Club Perks include 4 free tickets, $2 off standard ticket prices, 10% off F&B at the Intermission Bar/No Spoilers Bar and other cool, member-exclusive stuff like merch giveaways, preview screenings and more!
We also have a Student Club and a Senior Club which entitles you to the same perks but with $2 off concession prices instead.
Our Membership Prices range from $60 - 78; for more information, refer to our 'Membership' page
Please read the Terms and Conditions carefully before you make an informed decision on which Loyalty Programme product to purchase. Any dispute about our redemption policies will be disregarded.
1) All Member benefits, including Free & Discounted tickets, are only valid for redemption/use for the period of 12 months from the membership purchase date. No refunds for unused free tickets when your membership expires. No rolling over of unused free tickets if you decide to renew your membership for another year.
2) NO physical membership card provided. Please show your movie e-ticket (that reflects a Member ticket purchased) OR Membership confirmation email at Bar's cashier to enjoy your 10% discount off the F&B bill.
3) Fan Club Discounts & Free tickets are not valid for Events, Double Bills, selected Films and Film Festivals. The webpage for the individual event/film will state if Fan Club discounts/Free tickets do not apply, so always double-check!
All our halls have now moved to allocated seating.
With the introduction of allocated seating, please book all tickets in a single transaction if you're watching with a group and want to be seated together.
To complement this allocated seating arrangement, we have a new Multi-Member Booking Feature that allows Members with fellow member friends to book their discounted tickets together under the same transaction!
**Important: In order to use this feature, please request for your membership card number. Email us at info@theprojector.sg and provide us with your first & last name and the email you used to register for the membership.
WATCH the video tutorial on how to use the multi-member booking feature HERE. If you prefer to READ, visit HERE.
Please email us at info@theprojector.sg to request for your member card number. Do provide us with your first and last name, and the email address that you used to register for the membership in this email.
HELP! I'm a Fan Club / Student Club / Senior Club member and I can't figure out how to redeem my shizz :(
Step-by-step instructions on Membership Logins and Redemptions HERE
We’re temporarily pausing the sales of E-Gift cards till further notice. We apologise for any inconvenience caused.
To redeem your movie tickets online using your gift card, visit this GUIDE HERE.
Gift card redemption in person applicable for movie tickets & merchandise at the Projector Box Office, and Food & Beverage at Intermission Bar.
Ho ho ho! We now have a range of Projector Gifts and Merchandise available for sale at the Projector Box Office.
Check out our GIFTS PAGE HERE.