If this FAQ list does not answer your query, please drop us an email at info@theprojector.sg. Please note we do not have a telephone number.
DIRECTIONS
How do I get to The Projector?
We are located at 6001 Beach Road, Golden Mile Tower #05-00, Singapore 199589/
Please click on “LOCATION”, for detailed instructions. Note that we’re in Golden Mile Tower not Complex. If you’re walking in, do take the lifts in the front of the building next to the Taxi Drop-off point to avoid navigating through the labyrinth that is Golden Mile Tower! If you are driving, please park at Level 5 – the doorway up a short flight of stairs at the carpark leads directly into our cinema. Look out for the murals on the wall!
What buses can I take to The Projector?
Please refer to “LOCATION” for more details.
What are the nearest MRT stations?
By Foot
Nicoll Highway Station on Circle Line (5 min)
Lavender Station on East-West Line (13 min)
Bugis Station on East-West Line and Downtown Line (13 min)
Please refer to “LOCATION” for more details.
OPENING TIMES
What time does your box office open?
Our box office opens 7 days a week: Mon – Fri 6.00pm – 8.30pm and Sat/Sun/Public Holidays from 1.00pm – 8.30pm.
What time does Intermission Bar open?
Intermission Bar is our cinema cafe/bar in the foyer and it opens 7 days a week: Mon – Fri 5.00pm – 11.00pm and Sat/Sun/Public Holidays from 1.00pm – 11.00pm.
Late night music gigs happen in the cinema foyer on Fri/Sat 10.30pm till 2.00am. Please check Intermission Bar Facebook event page for line up and schedules.
TICKETING
How much do tickets cost?
$13.50 for Standard
$11.50 for Concession – Seniors (55 and above), Students, National Servicemen (NSF), Persons with Disabilities and Domestic Helpers.
$10.00 Friyay concessions – Apply only for shows before 6.30pm* every Friday and valid for Seniors (55 and above), Students, National Servicemen (NSF), Persons with Disabilities and Domestic Helpers. (*Note: The management reserves the right to determine which films on Friday afternoons enjoy Friyay concession rates. So please check the ticketing page before you book.)
For all concession ticket holders, please present your IC / Student ID / Sg Enable Transport Concession Card / SADeaf Hearing Help Card / Work Permit at the cinema hall door together with your physical or e-ticket for entry.
What payment methods do you accept?
At the Box Office, we accept cash, credit card (Mastercard & Visa only), PayWave, NETS and Grabpay. Online bookings can be done through credit card (Mastercard & Visa)
Do I need a ticket for my child?
Kids that are more than 0.9m in height will require a concession priced ticket ($11.50) to be admitted to any movie.
Can I book tickets online?
Head over to our Films and Events to book tickets for movies you would like to see. Click on the photo of the film for “More Info”. Then the timings of the films should load below it’s summary. Then click on a preferred timing and follow the instructions!
Do I need to pick up tickets I bought online at the cinema?
Nope. After successfully booking online, you may show your e-Ticket to our ushers at the door (after you purchase your food and drinks from Intermission Bar, of course!)
Can I select seats? / I can’t find my seat number!
It’s only free seating at The Projector! Doors open 10 minutes before the film is scheduled to start, so please come early to grab your preferred seat.
I’m seeing some crazy showtimes on your website!
If you see some unbelievable showtimes (e.g 4.00am) listed on our website, it is likely that you have your computer/mobile set to another country’s timezone. As our website relies on your device’s clock to display showtimes, please set your device to Singapore Standard Time (GMT +8)!
How far in advance can I book?
Except for special screening and events, our general release showtimes will be updated every Tuesday for the upcoming week. You can make a booking as long as the show is up on our website!
I did not receive any ticket confirmation!
There are times when you don’t receive a ticket confirmation. Please don’t panic. Once the Payment Express transaction is a success, your name and email will most likely be reflected in our ticketing system. Simply turn up before the screening with your name and our Box Office staff will settle the rest.
How can I cancel or make changes to my booking?
While we have been gracious in allowing refunds and exchanges for online bookings in the past (there was never such practice in any of the other cinemas), we will no longer entertain such requests any further simply because it is time-consuming and frankly, not our fault.
But if you must exchange them, we will consider your request on a case-by-case basis at our box office. Please come before the start of the film that you originally booked as we cannot swap tickets of films that have already started playing.
MEMBERSHIP & GIFT VOUCHERS
Can I buy gift cards?
Everyone loves discounts! We have a 10 Tickets Gift Pack on sale at our Box Office for $105, valid for a year! That’s a $3 saving per ticket, which works out to $30 savings in total!
Please note this Gift Pack can only be purchased at our Box Office. The gift pack vouchers can only be redeemed for a movie ticket in person at the Box Office, you are not able to reserve tickets online using the vouchers. Voucher redemptions apply for majority for our films but there are exclusions for special film screenings/events. We will indicate on the film/event’s webpage if vouchers are not valid so please do check.
Do you offer memberships?
Yes!
Projector Fan Club Perks include 4 free tickets, $2 off regular ticket prices (that works out to $11.50 per ticket), 10% off at the Intermission Bar and other cool, member-exclusive stuff like merchandise giveaways, preview screenings and more!
We also have a Student Club and a Senior Club which entitles you to the same perks but with $2 off concession prices instead (which works out to $9.50 per ticket)!
For more information, click on “MEMBERSHIP“.
Please read the Terms and Conditions carefully before you make an informed decision on which Loyalty Programme product to purchase. Any dispute about our redemption policies will be disregarded.
Help! I’m a Fan Club / Student Club / Senior Club member and I can’t figure out how to redeem my shizz 
Step-by-step instructions on Membership Logins and Redemptions here
VENUE RELATED
Can I buy food at the cinema?
For sure! Intermission Bar serves a whole variety of nibbles from popcorn and nachos to heartier fare like grilled sandwiches and sliders with fries. We’ve got draft beer, coffee and wine to go along with it. Only food and drinks from Intermission Bar is allowed in the cinema! Check out “CAFE” for more information.
Can I hire the cinema?
Yes you can! Please head over to our “HIRE” page or drop us an email at hire@theprojector.sg
Can I advertise with the cinema?
Yes! Please drop us an email at info@theprojector.sg for inquiries.
Why is it so cold in our cinema halls?
Unfortunately our cinema halls are cooled by central air conditioning and we are unable to control the temperature! So please bring along a sweater/jacket to our screenings if you have low tolerance for cold! We do not have blankets for loan.
Is the venue wheelchair accessible?
Only Intermission Bar and the Blue Room is accessible by wheelchair. Please refer to our detailed description on wheelchair access and weekly listings of films in the Blue Room HERE.
FILM RELATED
Why Don’t I See Showtimes For This Film?
Our film schedules are typically updated every TUESDAY afternoon for the week ahead. Please check the schedule on the website http://www.theprojector.sg/ then.
Does this film have subtitles?
You can check at the top of each film’s webpage, under the subheading “Language”. If it has subtitles, it will be stated there.
Will you show banned films?
I’m afraid not – we’re still bound under IMDA’s rules and regulations
What kind of movies will you show?
Please refer to our Films and Events page to see our selection of current films.
Will you have 3D movies
I’m afraid not – but at least you don’t have to wear those dorky glasses!
I turn 21 this year. Can I watch an R21 film?
If you turn 21 by the date of the R21 screening that you are going for, then yes, you can. We check IDs at the door; underage persons will be turned away and offered refunds at the box office. The same applies for 18 year olds for M18 films, and 16 year olds for NC16 films.
Can you bring in this film please?
Film acquisition is not a straightforward process – it’s tedious as hell. We appreciate your input and will do our best to look into it but no promises!
OTHERS
Can I volunteer?
Yes! Volunteers are always welcome – please check our “Volunteer” page.
Why are you not responding to my emails immediately?
We are a very lean team and we run all aspects of the cinema besides replying queries through email. Please do bear with us, we endeavour to respond to inquiries within the next day.
